Refund Policy

Nurture Refunds & Returns Policy

Change of Mind
Due to the nature of our supplement products, we cannot accept returns or provide refunds for
change-of-mind purchases once the product has been opened. Please choose carefully and reach
out if you have any questions before ordering.

Returns & Exchanges
We will happily provide a replacement, exchange, or refund if your item:
• Arrives damaged or faulty
• Is incorrect compared to what you ordered

To be eligible:
• Contact us within 7 days of receiving your order at hello@nurturenourishheal.com.au
• Provide your order number and photos of the issue (if applicable)
• Items must be returned in their original, unopened condition (unless damaged or faulty upon
arrival).
 

Refunds
• Approved refunds will be processed back to your original payment method within 5–7 business
days.
• Please note: Shipping fees are non-refundable unless the error was on our part.
 

Return Shipping
• If the product is faulty or incorrect, we’ll cover the cost of return shipping.
• If the return is due to another reason (e.g., change of mind before opening), return postage is at
the customer’s expense.
 

How to Request a Refund or Exchange
Email us at hello@nurturenourishheal.com.au with:
1. Your full name and order number
2. Reason for the return or refund request
3. Supporting details (and photos if applicable)
 

We’ll respond within 2 business days with the next steps.

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